connecting with us
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BRITISH COLUMBIA HOTEL ASSOCIATION
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INQUIRES
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Please note, as a non-governing body, the BCHA is unable to support with consumer inquiries or complaints. If you wish to file a grievance against a business, please contact the business directly, the Better Business Bureau, or share your experience on TripAdvisor.
Land acknowledgement
The BCHA office is located on the unceded and ancestral territory of the hən̓q̓əmin̓əm̓ and Sḵwx̱wú7mesh speaking peoples, the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations, and has been stewarded by them since time immemorial.
Vancouver is located on territory that was never ceded, or given up to the Crown by the Musqueam, Squamish, or Tsleil-Waututh peoples. The term unceded acknowledges the dispossession of the land and the inherent rights that Musqueam, Squamish and Tsleil-Waututh hold to the territory. The term serves as a reminder that Musqueam, Squamish and Tsleil-Waututh have never left their territories and will always retain their jurisdiction and relationships with the territory.
Vancouver is located on territory that was never ceded, or given up to the Crown by the Musqueam, Squamish, or Tsleil-Waututh peoples. The term unceded acknowledges the dispossession of the land and the inherent rights that Musqueam, Squamish and Tsleil-Waututh hold to the territory. The term serves as a reminder that Musqueam, Squamish and Tsleil-Waututh have never left their territories and will always retain their jurisdiction and relationships with the territory.
HOW TO FIND US
We are located on the 2nd floor of 948 Howe Street, between Smithe and Nelson Streets, in Vancouver. Our building is directly across the street from the Vancouver Law Courts. There is metered parking on the street in front of the building until 3:00PM.
Meet our team
The BCHA team can be reached by phone or email from Monday-Friday between the hours of 8:30AM-4:30PM PDT.
Ingrid Jarrett
PRESIDENT & CEO, GOVERNMENT RELATIONS
ingrid@bcha.com Karissa Bourgeault
Kelsey millman
vanda fragoso
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Mike Macleod
DIRECTOR, MEMBER & BUSINESS DEVELOPMENT
mike@bcha.com Samantha glennie
aLISON lANGFORD
Dylan tomlin
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Consumer INquiries
The British Columbia Hotel Association is the advocate and spokesperson for the interests of the hotel industry throughout British Columbia. We do not offer recourse to consumers with respect to grievances about service delivery by BC accommodators.
If you wish to file a grievance against a hospitality business, we recommend that you contact the hotel directly to discuss your concerns. If you are not able to resolve the dispute with the hotel directly, you may try contacting the Better Business Bureau. Lastly, you can share your experience with other consumers via a review of the business on the popular peer-to-peer review site, TripAdvisor.
If you wish to file a grievance against a hospitality business, we recommend that you contact the hotel directly to discuss your concerns. If you are not able to resolve the dispute with the hotel directly, you may try contacting the Better Business Bureau. Lastly, you can share your experience with other consumers via a review of the business on the popular peer-to-peer review site, TripAdvisor.
