We are located on the 2nd floor of 948 Howe Street, between Smithe and Nelson Streets, in Vancouver. Our building is directly across the street from the Vancouver Law Courts. There is metered parking on the street in front of the building until 3:00PM.
The British Columbia Hotel Association is the advocate and spokesperson for the interests of the hotel industry throughout British Columbia. We do not offer recourse to consumers with respect to complaints about service delivery by BC accommodators.
If you wish to file a complaint against a hospitality business, we recommend that you contact the hotel directly to discuss your concerns. If you are not able to resolve the dispute with the hotel directly, you may try contacting the Better Business Bureau. Lastly, you can share your experience with other consumers via a review of the business on the popular peer-to-peer review site, TripAdvisor.