The BCHA team can be reached by phone or email from Monday-Friday between the hours of 8:30AM-4:30PM PST.
Contact Us
British Columbia Hotel Association
200 – 948 Howe Street
Vancouver, BC V6Z 1N9
Phone: 604-681-7164
Toll Free: 1-800-663-3153
Fax: 1-604-594-4884
We welcome suggestions from our members on issues where we can apply our advocacy efforts.
Please email us at advocacy@bcha.com with your ideas and comments.
200 – 948 Howe Street
Vancouver, BC V6Z 1N9
Phone: 604-681-7164
Toll Free: 1-800-663-3153
Fax: 1-604-594-4884
We welcome suggestions from our members on issues where we can apply our advocacy efforts.
Please email us at advocacy@bcha.com with your ideas and comments.
BCHA Team
- Ingrid Jarrett - President & CEO, Government Relations
Dylan Tomlin - Energy Analyst
Learn more about the BCHA team here.
CONSUMER COMPLAINTS
The British Columbia Hotel Association is the advocate and spokesperson for the interests of the hotel industry throughout British Columbia. We do not offer recourse to consumers with respect to complaints about service delivery by BC accommodators.
If you wish to file a complaint against a hospitality business, we recommend that you contact the hotel directly to discuss your concerns. If you are not able to resolve the dispute with the hotel directly, you may try contacting the Better Business Bureau. Lastly, you can share your experience with other consumers via a review of the business on the popular peer-to-peer review site, TripAdvisor.
If you wish to file a complaint against a hospitality business, we recommend that you contact the hotel directly to discuss your concerns. If you are not able to resolve the dispute with the hotel directly, you may try contacting the Better Business Bureau. Lastly, you can share your experience with other consumers via a review of the business on the popular peer-to-peer review site, TripAdvisor.
HOW TO FIND US
We are located on the 2nd floor of 948 Howe Street, between Smithe and Nelson Streets, in Vancouver. Our building is directly across the street from the Vancouver Law Courts. There is metered parking on the street in front of the building until 3:00PM.
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