Novel Coronavirus (COVID-19) PandemiC
The BC Hotel Association is monitoring developments around COVID-19 closely and is working in partnership with the Hotel Association of Canada, other provincial Associations, and stakeholders in the foodservice and hospitality sectors to bring you the latest developments.
The situation is fast moving and while it evolves daily, it continues to have a significant impact to our industry across the province.
Understanding that our hotels in British Columbia are seeking the latest data and guidelines to support hotel operations during an outbreak like COVID 19, the BC Hotel Association has aggregated some of the best data available and will be updating materials regularly during this period.
The situation is fast moving and while it evolves daily, it continues to have a significant impact to our industry across the province.
Understanding that our hotels in British Columbia are seeking the latest data and guidelines to support hotel operations during an outbreak like COVID 19, the BC Hotel Association has aggregated some of the best data available and will be updating materials regularly during this period.
Key Information for Hoteliers
Tourism Industry Association of BC "Know Before You GO"
Recognizing there is a demand for our industry businesses to share their steps taken to keep residents and visitors safe and healthy as well as a need to inform visitors with what to expect when they are able to travel and visit BC, The Tourism Industry Association of BC (TIABC) has invested in a series of videos that will act as public service announcements educating about the province’s health and safety protocols, what businesses are doing to ensure their customers, guests and future guests are safe and protected and to reiterate the provincial tourism marketing messaging “Know Before You Go”.
The Hotel sector is the first of four videos, with Restaurants & Food Services, Bars & Pubs and Attractions sectors to follow
Recognizing there is a demand for our industry businesses to share their steps taken to keep residents and visitors safe and healthy as well as a need to inform visitors with what to expect when they are able to travel and visit BC, The Tourism Industry Association of BC (TIABC) has invested in a series of videos that will act as public service announcements educating about the province’s health and safety protocols, what businesses are doing to ensure their customers, guests and future guests are safe and protected and to reiterate the provincial tourism marketing messaging “Know Before You Go”.
The Hotel sector is the first of four videos, with Restaurants & Food Services, Bars & Pubs and Attractions sectors to follow
resources
GENERAL INFORMATION
INFORMATION FOR HOTELS
- Re-Opening Best Practices (BCHA, go2HR)
- COVID-19 Guidance to Hotel Sector (BCCDC)
- FAQ: Taking Care of Employees and Guests
- Guidance for Employers to Plan & Respond to Coronavirus
- Safe Hotels Program (Diversey)
- COVID-19: Hotel Industry Impact (STR)
- Hotel Industry Outlook - Canada (HVS)
- BCHA Recorded Webinar
- Accommodation: Protocols for returning to operation (WorkSafeBC)
- Controlling Exposure (WorkSafeBC)
SIGNAGE AND HANDOUTS
- Public Health Coronavirus Handout (Public Health Agency of Canada)
- Wash Your Hands (Public Health Agency of Canada)
BUSINESS CONTINUITY & PROTOCOLS
- Tourism Resiliency Program (TRN)
- COVID-19: Supports for Businesses in B.C. (Gov BC)
- Community-based measures to mitigate the spread of coronavirus disease (COVID-19) in Canada (Public Health Agency of Canada)
- Hospitality Financial Leadership - What to do in a Financial Crisis? (Hospitality Financial Leadership)
- Accessing Financial Support For Your Business (Greater Vancouver Board of Trade)
- Business Resilience Tools & Resources (Canadian Chamber of Commerce)
- COVID-19 Small Business Help Centre (Canadian Federation of Independent Business Coronavirus)
- Coping with COVID-19 – Employer FAQ’s (McInnes Cooper)
- Business Continuity Webinars (Ceridian)
- Sample Property Closure List
- COVID-19 Response Protocol Checklists (ALICE)
- SAMPLE Policy and Prevention Measures
- SAMPLE Letter for Guests
EMPLOYMENT RESOURCES
Go2HR
Government of Canada
Go2HR
- COVID-19 employee support articles (updated regularly)
- COVID-19 Crisis - Information for Employer considering layoffs
- go2HR Job Board for Displaced Employees
- go2HR Mental Health in the Workplace
Government of Canada
BEST PRACTICES
WorkSafe BC: Public Health Agency of Canada: World Health Organization (WHO):
WorkSafe BC: Public Health Agency of Canada: World Health Organization (WHO):
- Getting your workplace ready for COVID-19
- Protection Measures (downloadable posters for the workplace)
CURRENT SITUATION
- Canada’s Response to COVID-19
- Public Health Agency of Canada: Outbreak Updates
- World Health Organization (WHO): Situation Reports
- COVID-19 Hotel Industry Impact (STR – weekly performance webinars)
TOURISM AND HOSPITALITY STAKEHOLDER INFORMATION
CANADIAN AND PROVINCIAL HEALTH AUTHORITIES & RESOURCES
CanadaBritish Columbia
CanadaBritish Columbia
NATIONAL & PROVINCIAL ASSOCIATIONS HAC Member Email – March 19, 2020
HAC Member Email – March 16, 2020
HAC Member Email – March 13, 2020
HAC Member Email – March 16, 2020
HAC Member Email – March 13, 2020
Support for Visitors, Staff, and Businesses
Seeking medical attention
Preventing transmission of diseases
- All travellers who are visiting BC and begin to feel ill can seek medical attention at local hospitals or urgent care centres.
- Symptoms of a coronavirus infection include, but are not limited to, fever, cough, sore throat, fatigue and difficulty breathing.
- Note: In suspected cases of the coronavirus, in visitors or staff, it is important to call ahead to the hospital, doctor or urgent care centre first for advice. Where language may be a barrier, tour operators, accommodation providers, and other tourism businesses can provide support by offering to contact a health-care professional on their behalf.
- For travellers or staff who suspect they might have coronavirus symptoms, they should provide health-care professionals with the following info (via phone):
- Symptoms;
- Where they have been travelling, working or living;
- If they had close contact with a sick person, especially someone with a fever, cough or difficulty breathing.
- International mobile phones, on a Canadian network, should be able to access the following phone numbers:
- For non-emergency situations only, call 8-1-1. This is a free-of-charge provincial health information and advice phone line operated by HealthLink BC. Translation services are available in more than 130 languages.
- In the event of an emergency, call 9-1-1.
- Find the nearest hospital or health centre here.
Preventing transmission of diseases
