BRITISH COLUMBIA HOTEL ASSOCIATION
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COVID-19 QUICKLINKS

Novel Coronavirus (COVID-19) PandemiC

​The BC Hotel Association continues to closely monitors developments surrounding COVID-19 and is working in partnership with the Hotel Association of Canada, other provincial Associations, and stakeholders in the foodservice and hospitality sectors to bring you the latest information. 

Understanding that accommodators in British Columbia are seeking the latest data and guidelines to support hotel operations, the BC Hotel Association has aggregated important data and resources and will continue to update materials regularly.

Key Information for Hoteliers

RE-OPENING BEST PRACTICES
Recovery Resource Guide
BCHA COVID WEbinar
BCHA Best Practices webinar
BCHA GUIDE FOR HOTELS
Guidance for Employers to Respond to COVID-19
FAQ: Taking Care of Employees & Guests
HOTELIERS GUIDE - GOVERNMENT OF CANADA ECONOMIC RELIEF
Hotel Guests in Self-Isolation
Tourism Industry Association of BC "Know Before You GO"
​
Recognizing there is a demand for our industry businesses to share their steps taken to keep residents and visitors safe and healthy as well as a need to inform visitors with what to expect when they are able to travel and visit BC, The Tourism Industry Association of BC (TIABC) has invested in a series of videos that will act as public service announcements educating about the province’s health and safety protocols, what businesses are doing to ensure their customers, guests and future guests are safe and protected and to reiterate the provincial tourism marketing messaging “Know Before You Go”.

The Hotel sector is the first of four videos, with Restaurants & Food Services, Bars & Pubs and Attractions sectors to follow 
Hotels & Accommodations
Pubs & Bars
Restaurants
attractions

resources

GENERAL INFORMATION
  • National Outbreak Update
  • Symptoms and Treatment
  • Prevention and Risks
  • BC COVID-19 Self Assessment Tool
  • Community Self-Isolation Sites
INFORMATION FOR HOTELS
  • Re-Opening Best Practices (BCHA, go2HR)
  • COVID-19 Guidance to Hotel Sector (BCCDC)​
  • FAQ: Taking Care of Employees and Guests
  • Guidance for Employers to Plan & Respond to Coronavirus
  • Safe Hotels Program (Diversey)
  • COVID-19: Hotel Industry Impact (STR)
  • Hotel Industry Outlook - Canada (HVS)
  • BCHA Recorded Webinar​
  • Accommodation: Protocols for returning to operation (WorkSafeBC)
  • Controlling Exposure (WorkSafeBC)
SIGNAGE AND HANDOUTS
  • Public Health Coronavirus Handout (Public Health Agency of Canada)
  • Wash Your Hands (Public Health Agency of Canada)
BUSINESS CONTINUITY & PROTOCOLS
  • Tourism Resiliency Program (TRN)
  • COVID-19: Supports for Businesses in B.C. (Gov BC)
  • Community-based measures to mitigate the spread of coronavirus disease (COVID-19) in Canada (Public Health Agency of Canada)
  • Hospitality Financial Leadership - What to do in a Financial Crisis?  (Hospitality Financial Leadership)
  • Accessing Financial Support For Your Business (Greater Vancouver Board of Trade)
  • Business Resilience Tools & Resources (Canadian Chamber of Commerce)
  • COVID-19 Small Business Help Centre (Canadian Federation of Independent Business Coronavirus)
  • Coping with COVID-19 – Employer FAQ’s (McInnes Cooper)
  • Business Continuity Webinars (Ceridian)
  • Sample Property Closure List
  • COVID-19 Response Protocol Checklists (ALICE)
  • SAMPLE Policy and Prevention Measures  
  • SAMPLE Letter for Guests
EMPLOYMENT RESOURCES
Go2HR
  • COVID-19 employee support articles (updated regularly)
  • COVID-19 Crisis - Information for Employer considering layoffs
  • go2HR Job Board for Displaced Employees​
  • go2HR Mental Health in the Workplace

Government of Canada
  • COVID-19 Benefits and Services
TRAVEL ADVICE
  • Government of Canada
  • World Health Organization
  • Corona Virus and the Travel Industry
​BEST PRACTICES
WorkSafe BC:
  • Resuming Business Operations in B.C. (phase 3)
Public Health Agency of Canada: 
  • Handwashing Protocols
 World Health Organization (WHO):
  • Getting your workplace ready for COVID-19
  • Protection Measures (downloadable posters for the workplace)
Employment & Social Development Canada
  • Coronavirus (COVID-19) in the Workplace
  • HR Downloads: Employer FAQ 
Ecolab
  • Infection Prevention for Hospitality​
  • Cleaning and Disinfecting Guidance for Foodservice​
  • Guidance for Resuming Operations
CURRENT SITUATION
  • Canada’s Response to COVID-19
  • Public Health Agency of Canada: Outbreak Updates
  • World Health Organization (WHO): Situation Reports
  • COVID-19 Hotel Industry Impact (STR – weekly performance webinars)
TOURISM AND HOSPITALITY STAKEHOLDER INFORMATION
  • Destination BC
  • TIABC
    • Tourism Industry Association of BC - COVID-19 Bulletins
  • ABLE BC
CANADIAN AND PROVINCIAL HEALTH AUTHORITIES & RESOURCES
Canada
  • Government of Canada COVID-19 (PHAC)
British Columbia
  • BC Centre for Disease Control
  • BC Emergency Health Services
  • Vancouver Coastal Health
  • Northern Health
  • Island Health
  • Interior Health
  • ​Fraser Health
  • Gov't of BC Provincial Support and Information
NATIONAL & PROVINCIAL ASSOCIATIONS
  • Hotel Association of Canada
              HAC Member Email – March 19, 2020
              HAC Member Email – March 16, 2020
              HAC Member Email – March 13, 2020
  • Alberta Hotel & Lodging Association
  • Saskatchewan Hotel & Hospitality Associations
  • Manitoba Hotel Association
  • Ontario Restaurant Hotel & Motel Association
  • Association Hôtellerie Québec
  • Hospitality Newfoundland and Labrador

​Support for Visitors, Staff, and Businesses

Seeking medical attention
  • All travellers who are visiting BC and begin to feel ill can seek medical attention at local hospitals or urgent care centres.
  • Symptoms of a coronavirus infection include, but are not limited to, fever, cough, sore throat, fatigue and difficulty breathing.
  • Note: In suspected cases of the coronavirus, in visitors or staff, it is important to call ahead to the hospital, doctor or urgent care centre first for advice. Where language may be a barrier, tour operators, accommodation providers, and other tourism businesses can provide support by offering to contact a health-care professional on their behalf.
  • For travellers or staff who suspect they might have coronavirus symptoms, they should provide health-care professionals with the following info (via phone):
    • Symptoms;
    • Where they have been travelling, working or living;
    • If they had close contact with a sick person, especially someone with a fever, cough or difficulty breathing.
  • International mobile phones, on a Canadian network, should be able to access the following phone numbers:
    • For non-emergency situations only, call 8-1-1. This is a free-of-charge provincial health information and advice phone line operated by HealthLink BC. Translation services are available in more than 130 languages. 
    • In the event of an emergency, call 9-1-1.
  • Find the nearest hospital or health centre here.

​Preventing transmission of diseases
  • Please visit the BC Centre for Disease Control for the latest on how to prevent the transmission of diseases here.
  • To learn more about the corona virus, symptoms, how it spreads and prevention visit the here.

Questions and Member Support ​

Contact the BC Hotel Association
British Columbia Hotel Association
NEWS & UPDATES
ACCOMMODATION MEMBERSHIP
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CONTACT US
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ABOUT US
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MEMBERS ONLY
  • Resources
    • InnFocus Magazine >
      • Current Issue
      • Archived Issues
    • Past Newsletters
    • Loss Prevention
    • Diversity, Equity, Inclusion
    • Media and Events >
      • BC Tourism & Hospitality Conference
      • BCHA Summit
      • SPARK | BC Hotel & Liquor Conference
      • Live Industry Update Series
      • Media
    • Education >
      • Fast Track Your Future >
        • Financial Leadership
      • Coaching and Development
      • Health & Safety
      • Human Resources
      • Operational Excellence >
        • Financial Leadership
        • Front Line Training
        • Revenue Management
        • Sales Strategies
        • Marketing
      • Webinars
    • Recruitment Resources
    • Buy, Sell, Exchange
  • Get Involved
    • Accommodation Membership
    • Advertising, Sponsorship, & Media Kit
    • Alliance of Beverage Licensees
    • Allied Membership
    • Hospitality Industrial Relations
    • Hotel Association of Canada
  • ADVOCACY
    • Advocacy Timeline
    • Accessibility
    • Affordability
    • COVID-19 Advocacy Efforts
    • Employment Standards Act
    • Elections
    • Human Trafficking
    • Liquor & Cannabis
    • MRDT
    • Short Term Rentals
    • Sustainability
    • Workforce
    • Workers' Compensation
  • Programs + Partners
    • B2B Benefits
    • Buyer's Guide
    • Premier Programs >
      • Check In Canada
      • EcoFund
      • Ecolab
      • FoodBuy Canada
      • Global Payments
      • Hospitality Insurance Program and Employee Benefits
      • Integral Services Group
      • Salt Spring Coffee
      • Sherwin Williams
      • SONA
      • STR Benchmarking
    • Member Directory
  • News + Updates
  • About Us
    • About BCHA
    • Board of Directors
    • Contact Us
    • Meet Our Team