*** originally shared via ABLE BC
The Liquor Distribution Branch (LDB) distribution centres and wholesale customer centres have completed all orders placed before 3:00 pm on August 17 and are working overtime to ship orders placed after August 31 now.
This is good news for industry and a great step toward restocking shelves across the province. But we want to remind you that there is a very high volume of orders to ship and it will still be several weeks before we see a resumption of normal service levels.
While LDB works to catch up on shipping orders, delivery windows and ETAs remain unavailable. We understand how frustrating these past few weeks have been and how challenging it is to run your businesses with low inventories and little information about when orders will arrive.
We assure you that the LDB warehouses are doing their best to get products back into businesses. Your flexibility and understanding that deliveries may arrive outside regular delivery windows is greatly appreciated. We ask that you remain polite and professional with LDB and Wholesale Customer Centre (WCC) employees as they navigate current delivery challenges.
The WCC will notify customers once an order has been shipped from the distribution centre. LDB kindly asks that customers do not contact the distribution centres, please direct all inquiries to WCC at firstname.lastname@example.org or 604-775-0681 or 1-888-775-0681.
Non-stocked wholesale products (spec products) are being shipped but will continue to experience delays.
Single bottle picks remain suspended.
The quantity limit of three items per SKU per day (except for beer) remains for all hospitality orders submitted through BC Liquor Stores. We will work with LDB to ensure this limitation can be lifted as soon as BC Liquor Stores have replenished inventory.
Please know that LDB and BC Liquor Stores apologize for this inconvenience and hope to resume normal services as soon as possible. Your patience and understanding is much appreciated.
We continue to meet with LDB frequently to pass along industry needs and feedback and ensure that orders are shipped efficiently and fairly.
Click here to read a memo from LDB.
We will offer further updates as soon as they are available.