4 pROGRAMS | 4 UNIQUE OPPORTUNITIES
​TO Quickly ENHANCE YOUR SKILLS

BCHA's Fast Track Your Future Education Series is back by popular demand! The series is built for accommodation operators and team members interested in refining and building new hospitality, customer service, leadership, and financial skills; it features three condensed six week courses that provide practical, actionable, and easily digestible guidance LIVE from industry's leading experts and trainers! Plus,  take advantage of Blue Mountain Solutions Customer Service Training provided through an Online Learning Centre that is accessible 24/7.

REGISTER TODAY
LIVE TRAINING | Leadership for Hospitality Professionals with Blue Mountain Solutions 
PAST TRAINING | Financial Leadership with David Lund 

ONLINE LEARNING CENTRE | Customer Service Training with Blue Mountain Solutions | Available 24/7  

LEadership for hospitality professionals with blue mountain solutions

WHAT DOES THE SERIES INCLUDE:
This six-part, live, online series develops leadership skills including your approach to being a leader, organizational skills, communicating to connect, people skills and how to keep yourself motivated.  Theresa Ito (known to some as the Leader Whisperer) is a vibrant, caring, experienced hotelier with an abundance of tools and best practices to share which will improve how you lead and bring more joy into your leadership roles.

• Six weekly 1 hour sessions from March 7th – May 16th
  • Individual pricing available
  • Hotel pricing available with unlimited user access 
  • All sessions are live and hosted over zoom. Recordings are made available for distribution to your teams. 

WHEN ARE THE SESSIONS?   

• The six 1 hour sessions take place every other Tuesday at 11am PST (12pm MST) from March 7th until until May 16th.  

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​WHO SHOULD TAKE THIS COURSE? 

• Anyone who is in a leadership position in hospitality, that means Department Heads, Assistant Managers, Supervisors, General Managers, Trainee Managers, CEOs, or Owners.  

COURSE DESCRIPTIONS:

• March 7 |  Becoming Assertive
• March 21 | Mastering Your Time
• April 4 | Team Meetings & The Magic Of 1:1s
• April 18 | Handling Complaints Like A Pro
• May 4 | Switching On Your Emotional Intelligence (Please note this is a Thursday due to a scheduling conflict this week)
• May 16 | Keeping Yourself Motivated 

WHAT IS THE COST TO PARTICIPATE?

• Hotel rates – $ 350 + GST | operators may share series registration and recording with their entire team 
• Individual rates – $ 125 + GST
  • NOTE: Participation in this series may qualify for the Work BC Training grant*.  Application can be made after registration in the program under the Workplace Training Stream. Qualified employers can receive 60% of the training expense.
    More information on the Work BC Training Grant here.

QUESTIONS? 
Contact Karissa Bourgeault at karissa@bcha.com ​

MEET YOUR INSTRUCTOR
Theresa Ito is passionate about people, having worked in leadership internationally for over 30 years, she loves nothing better than being part of people’s growth. Theresa is energetic and her sessions are always filled with leadership best practices, real-life solutions, useful anecdotes and a healthy dose of humour, and that is why she has been successful with her company Blue Mountain Solutions Inc., developing leaders and teams in person and online.

Born and raised in Jamaica, Theresa was Sandals Resort’s first female General Manager and has lived in both Jamaica and England for 20 years each. Through Blue Mountain Solutions, Theresa successfully trained leadership teams in England for many years and now based in beautiful Vancouver Island with her family, she enjoys providing services to a host of local and international clientele, assisting them to thrive in business. During her illustrious career in hospitality, Theresa has successfully led teams in iconic brands including Fairmont Hotels, Le Meridien, Sandals Resorts, and Hilton International. 
 
Theresa is a certified John Maxwell Team Member, a facilitator for ‘The 7 Habits of Highly Effective People’ and was an instructor at Royal Roads University.

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customer service training | online 24/7 learning portal with blue mountain solutions

ABOUT THE COURSE

• Do you want to deliver a better standard of customer service to your guests, customers, clients, students, or patients?
  This superb customer service training is built in four sections. With punchy videos, quizzes and through a take home folder the Blue Mountain Solutions team of instructors shares the knowledge, skill and abilities for you to become the ultimate customer service professional. Their aim is to bring hospitality into every business. Online, delivered at your pace, in your space on any device.
  • COURSE TOPICS
    • ​​Professionalism
      • Body language, 1st impressions & grooming, strategies for growth, being assertive
    • Exceptional Service
      • Delivering exceptional service, exceeding expectations, communication
    • ​Special Skills
      • ​Handling complaints, making kids count, our valuable regulars, telephone etiquette
    • ​Working Together
      • ​The magic of teamwork, your part in your team, upselling

WHEN ARE THE SESSIONS?   

• This is an online offering, so it can be accessed at any time, in any space, on any device, at any pace.
  Available 24/7!

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​WHO SHOULD TAKE THIS COURSE? 

• This course is created by hospitality professionals for your customer service team. All accommodation members can benefit from this coursework.

WHAT IS THE COST TO PARTICIPATE?

• Using the coupon code BCHASPECIAL, BCHA members can receive $141 off the full package of four courses (original cost is $540). Each section can also be purchased separately at $135 each.
  • NOTE: Participation in this series may qualify for the Work BC Training grant*.  Application can be made after registration in the program under the Workplace Training Stream. Qualified employers can receive 60% of the training expense.
    More information on the Work BC Training Grant here.​​​

REGISTER HERE

QUESTIONS? 
Contact Karissa Bourgeault at karissa@bcha.com 

ABOUT BLUE MOUNTAIN SOLUTIONS
Blue Mountain Solutions provides leadership development, customer service training, and operational support to organizations and companies of all sizes.

With a proven track record of helping top hoteliers across the world reach their business goals, Blue Mountains Solutions can support your property’s success with options that include: leadership development, customer service, online training, operational support, powerful sales training, diversity training, culinary expertise, and bullying & harassment training.

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