Kennedy Training Network (KTN)
The Kennedy Training Network has a reputation for excellence in the lodging industry’s hotel training programs and supportive services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk hospitality certification, and hotel sales department training. (Again, these topics should link to respective KTN web pages.)
Services include customized, on-site hotel training workshops, private hotel team webinars, and telephone mystery shopping for hotel sales, reservations, spa, and front desk. Additionally, KTN President Doug Kennedy is a well known conference speaker for lodging and tourism industry associations, hotel brands, and hotel management companies.
KTN is offering the hotel industry the below courses on Front Office training:
- Heart of Hospitality – One on one, online Front Desk training and Certification - $129 (exclusive BCHA rate) LEARN MORE.
To learn more about all programs for BCHA members, and to sign-up visit: kennedytrainingnetwork.com/bcha/
"Doug did a great job of connecting the training components with real life examples to make it easier to adapt to. I really enjoyed being able to have the one on one interaction and the ability to ask questions anytime. I look forward to more training with Doug and the Kennedy Training Network" - Carilee, Delta Hotels by Marriott Kamloops
go2HR
go2HR is BC’s tourism human resource association, responsible for playing a lead role in executing the BC Tourism Human Resources Strategy. Established in 1979, go2HR helps employers with their HR needs in areas such as occupational health & safety, customer service training, recruitment, retention and labour shortages, employment-related policy and legislation, and labour market research. go2HR also promotes jobs and careers in tourism, hosts the BC tourism job board and helps businesses provide remarkable customer experiences through its signature SuperHost suite of training.
Go2HR is offering the following courses on Customer Service topics at a discount to the hotel industry in BC:
go2HR is BC’s tourism human resource association, responsible for playing a lead role in executing the BC Tourism Human Resources Strategy. Established in 1979, go2HR helps employers with their HR needs in areas such as occupational health & safety, customer service training, recruitment, retention and labour shortages, employment-related policy and legislation, and labour market research. go2HR also promotes jobs and careers in tourism, hosts the BC tourism job board and helps businesses provide remarkable customer experiences through its signature SuperHost suite of training.
Go2HR is offering the following courses on Customer Service topics at a discount to the hotel industry in BC:
- SuperHost Foundations of Service Quality - $47 – reduced price
- Superhost - Service For All (Diversity training) - $47 – reduced price
