BRITISH COLUMBIA HOTEL ASSOCIATION
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FRONT LINE TRAINING


​Kennedy Training Network (KTN) 

The Kennedy Training Network has a reputation for excellence in the lodging industry’s hotel training programs and supportive services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk hospitality certification, and hotel sales department training. (Again, these topics should link to respective KTN web pages.) 

Services include customized, on-site hotel training workshops, private hotel team webinars, and telephone mystery shopping for hotel sales, reservations, spa, and front desk. Additionally, KTN President Doug Kennedy is a well known conference speaker for lodging and tourism industry associations, hotel brands, and hotel management companies. 


KTN is offering the hotel industry the below courses on Front Office training: ​​
  • ​​​Heart of Hospitality – One on one, online Front Desk training and Certification - $129 (exclusive BCHA rate) ​ LEARN MORE.

To learn more about all programs for BCHA members, and to sign-up visit: kennedytrainingnetwork.com/bcha/

"Doug did a great job of connecting the training components with real life examples to make it easier to adapt to. I really enjoyed being able to have the one on one interaction and the ability to ask questions anytime. I look forward to more training with Doug and the Kennedy Training Network"  - Carilee, Delta Hotels by Marriott Kamloops

go2HR  

go2HR is BC’s tourism human resource association, responsible for playing a lead role in executing the BC Tourism Human Resources Strategy. Established in 1979, go2HR helps employers with their HR needs in areas such as occupational health & safety, customer service training, recruitment, retention and labour shortages, employment-related policy and legislation, and labour market research. go2HR also promotes jobs and careers in tourism, hosts the BC tourism job board and helps businesses provide remarkable customer experiences through its signature SuperHost suite of training. 
 
Go2HR is offering the following courses on Customer Service topics at a discount to the hotel industry in BC:​
  • SuperHost Foundations of Service Quality - $47 – reduced price
  • Superhost - Service For All (Diversity training) - $47 – reduced price ​

Infinity School of Hospitality

At Infinity School of Hospitality, we are committed to providing quality education in the dynamic world of Hospitality. We strive to scale-up existing and add to the talent pool by enhancing knowledge skills and attitude of professionals aspiring to pave a successful career in the industry. We aim at making a connection between the industry and academia for a mutually beneficial long term symbiotic relationship.

These two SMART certification programs are designed to create a platform for potential hoteliers who are willing to join the hospitality industry and have the passion for customer service. Young generation brings lot of enthusiasm with them and we are here to mould them into next successful hotelier.

SMART Certification Program in Hospitality Management
  • Food & Beverage management 
  • Front office management 
  • Housekeeping management 
  • Customer service 
  • Handling customer complaint & Pandemic situations
SMART Certification Program in Small business & entrepreneurship development
  • Preparation of business plan & feasibility analysis.
  • How to conduct ‘Market Survey’ 
  • Finance & legal aspects of small business 
  • Execution of business plan & be a successful entrepreneur

For more information, visit www.infinityschoolhospitality.ca
British Columbia Hotel Association
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  • Resources
    • InnFocus Magazine >
      • Current Issue
      • Archived Issues
    • Past Newsletters
    • Loss Prevention
    • Diversity, Equity, Inclusion
    • Media and Events >
      • BC Tourism & Hospitality Conference
      • BCHA Summit
      • SPARK | BC Hotel & Liquor Conference
      • Live Industry Update Series
      • Media
    • Education >
      • Fast Track Your Future >
        • Financial Leadership
      • Coaching and Development
      • Health & Safety
      • Human Resources
      • Operational Excellence >
        • Financial Leadership
        • Front Line Training
        • Revenue Management
        • Sales Strategies
        • Marketing
      • Webinars
    • Recruitment Resources
    • Buy, Sell, Exchange
  • Get Involved
    • Accommodation Membership
    • Advertising, Sponsorship, & Media Kit
    • Alliance of Beverage Licensees
    • Allied Membership
    • Hospitality Industrial Relations
    • Hotel Association of Canada
  • ADVOCACY
    • Advocacy Timeline
    • Accessibility
    • Affordability
    • COVID-19 Advocacy Efforts
    • Employment Standards Act
    • Elections
    • Human Trafficking
    • Liquor & Cannabis
    • MRDT
    • Short Term Rentals
    • Sustainability
    • Workforce
    • Workers' Compensation
  • Programs + Partners
    • B2B Benefits
    • Buyer's Guide
    • Premier Programs >
      • Check In Canada
      • EcoFund
      • Ecolab
      • FoodBuy Canada
      • Global Payments
      • Hospitality Insurance Program and Employee Benefits
      • Integral Services Group
      • Salt Spring Coffee
      • Sherwin Williams
      • SONA
      • STR Benchmarking
    • Member Directory
  • News + Updates
  • About Us
    • About BCHA
    • Board of Directors
    • Contact Us
    • Meet Our Team